FAQs

Shipping & Delivery

What is the pickup and return address?

Designer hat hire.com headquarters operate out of a pop-up location during Spring Carnival and from the director’s studio in Highett all other times. Address will be advised by beginning of October.

What are the shipping costs?

We use an overnight service and this will be quoted upon confirmation of booking. It is dependant upon location, size and number of items requested.

How long does it take to ship and how do I return it?

We use an overnight service and a prepaid form will be supplied to attach to the box for ease of return. 

I live outside Melbourne, is there a “cut off” time for deliveries

For all interstate deliveries bookings need to be secured by close of business the day before you need it be to sent. As we require the holding deposit to be phoned in please allow for processing time. We will try our best to fulfill your order however please be aware that due to time constraints it may not be possible.

Do we ship internationally?

At this time we do not however if the demand prevails then we certainly look into it!

 

General Questions

What is the pickup and return address?

Designer hat hire.com headquarters operate out of a pop-up location during Spring Carnival and from the director’s studio in Highett all other times. Address will be advised by beginning of October.

What is the concierge service?

We offer a delivery service to our clients travelling into Melbourne and this can be booked upon check out. Your piece will be waiting at your hotel upon check in and can be left with the front desk when checking out, how easy is that? The fee is $20 for the return service.

What if I’m unsure and need help choosing?

Here at designer hat hire.com we love nothing more than having you look and feel your best. You are welcome to email us at kerrie@designerhathire.com and we will endeavor to get back to you within a week from receipt of email. We request photos of you, your outfit, and a headshot so please include them in your email.

How do I wear my hat?

The photos on the website show how the piece is to be worn however if still unsure we advise further.

 

 

What is a hat size and how do I measure it?

When you wear a hat with a crown and a brim it is important for it to fit well for comfort and security. Use a tape measure and wrap it around the widest part of your head where a hat will sit. An instructional video is available on the blog page to demonstrate. In the event of a requested hat being too big for you we can put a temporary foam insert in to cater for your size.

 

How hygienic is it for me to be hiring headwear?

At designer hat hire.com we assure our clients that all headwear is sanitized between use. This is through the use of disposable inserts in hats, the use of disposable inlays on contact points on the skin in headpieces and by cleaning with antibacterial wipes. Please advise if allergic to micropore (hospital grade adhesive) or any other tapes.

How often do you change/update your stock?

We are always on the look out for new and exciting designs so check in regularly to see what is available.

 

 

Placing an order

How do I edit my order?

Once payment has been received you cannot edit your order. However if you order is pending you can use the Edit My Order link in your booking request email.

What are the payment options?

We currently offer payments via PayPal. You do not need a PayPal account to make a payment. Once you have placed your order you will see a PayPal buy now button which allows you to quickly pay with your PayPal account or choose to enter your credit card details in via PayPal’s secure credit card form.

Can I order multiple hats at once?

Currently you need to pay for each hat hire booking individually so that we can confirm your payment with each booking.

Once you have placed a booking it will be placed on tentative hold until the payment is made. You will see the option on your screen to pay. There will also be a link to this payment page in your tentative booking email.

When I look at the calendar it shows a block of 3 days when I go to book, how do I know which day to click on?

As our bookings allow for pick up, wearing and return click on the day you wish to collect it. For interstate bookings (outside Spring Carnival as this is for Melbourne only) we allow for extra days so click on the day you want it to be sent (to arrive the next day as we deliver over night.)

Prices & Payment options

What are the payment options?

We currently offer payments via PayPal. You do not need a PayPal account to make a payment. Once you have placed your order you will see a PayPal buy now button which allows you to quickly pay with your PayPal account or choose to enter your credit card details in via PayPal’s secure credit card form.

How do I pay for my piece?

All payments are made securely online through Paypal. If you do not have a PayPal account do not worry as the set up is very simple

 

Is it safe to provide my credit card details over the Internet?

Yes as we use the PayPal system for payments it is very secure.

 

Do I need to pay a deposit?

Yes, a holding fee for the retail amount of the piece is taken when collected from our premises or via phone if using the concierge service. It is not charged to your credit card at the time of hiring. Refer to the T & C’s for charges debited in the event of damage, loss or theft.

How is the holding price calculated?

It is the retail price of the piece and is indicated under the hire fee.

If I use the concierge service how do I pay the holding deposit?

You will be contacted via email requesting that you phone us so that we can securely take your credit card details.

What if I do not provide my credit card details for the concierge service after being contacted by designer hat hire.com?

If we do not receive confirmation of the holding deposit via telephone after contacting you the booking will be forfeited and no refund will be issued.

 

Our Policies

What if the piece is damaged or lost?

In the event of damage it will be assessed by designer hat hire.com and a fee will be charged accordingly. The full retail amount of the piece will be charged if it is lost.

What if it is only marginally damaged?

The piece will be assessed and a fee will be determined and deducted from your credit card.

What if I change my mind?

You have 30 days to cancel a booking to obtain a refund however if you wish to choose another style we will endeavor to do so dependant upon availability and peak times. Direct all enquires to kerrie@designerhathire.com